Cancellation & Refund Policy

S R Tours & Travels

Website: www.srtoursandtravels.com

Last Updated On: 15 April 2026

S R Tours & Travels believes in providing transparent and customer-friendly policies. This Cancellation & Refund Policy outlines the terms under which bookings may be cancelled and refunds processed.

By making a booking with us, you agree to this policy.

1. Booking & Cancellation Terms

• All cancellations must be communicated via email or phone.
• Cancellation charges will be applicable based on the time of cancellation prior to the scheduled service.
• The cancellation request will be effective from the date and time we receive the request.

2. Cancellation Charges

Cancellation charges are applied as follows:

• More than 15 days before service date: 25% of total booking amount will be charged
• Between 8 to 14 days before service date: 50% of total booking amount will be charged
• Within 7 days of service date / No-show: 100% of total booking amount will be charged

These charges help cover operational and reservation costs.

3. Refund Policy

• Refunds will be processed based on the applicable cancellation charges.
• The eligible refund amount will be credited to the original payment method.
• Refund processing may take 7–14 working days, depending on banking procedures.
• Any applicable payment gateway or bank charges may be deducted from the refund amount.

Refunds apply only to services cancelled in advance and not utilized.

4. No-Show Policy

• If the customer does not show up at the scheduled pickup time without prior cancellation, no refund will be provided.
• Full booking amount will be treated as cancellation charges.

5. Service Delays or Changes

While we strive to provide timely and smooth services:

• Delays may occur due to traffic, weather, vehicle breakdown, or unforeseen circumstances
• No refund will be provided for such delays beyond our control
• However, we will make reasonable efforts to arrange alternatives where possible

6. Cancellation by Company

In rare situations where S R Tours & Travels cancels the booking due to unavoidable circumstances:

• An alternative vehicle/service will be provided, OR
• Full refund will be issued.

7. Partial Usage

• No refunds will be provided for partially used services
• Any unused portion of the booking will be considered non-refundable.

8. Special Booking Conditions

• Certain bookings (peak season, special events, corporate bookings) may have different cancellation terms.
• These will be communicated at the time of booking.

9. Force Majeure

We shall not be held responsible for cancellations or delays caused due to:

• Natural disasters
• Government restrictions
• Strikes or road blockages
• Any unforeseen events beyond our control

In such cases, refunds (if any) will be processed at our discretion.

10. Contact for Cancellation & Refund

To cancel your booking or request a refund, please contact:

S R Tours & Travels

 Email: srtravels1236@gmail.com

 Phone: +91 9667643503

 Website: www.srtoursandtravels.com